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Enabling WhatsApp as a customer communication channel

Allowing companies to use the WhatsApp platform for all types of communication with their clients:

  • Product and service information (Using generative artificial intelligence)
  • 24/7 Support
  • Orders and sales
  • Payment links
  • Loyalty programs
  • Hyper-segmented advertising campaigns
  • Sending digital tickets and invoices
  • Human agent support
  • Personalized surveys
  • Scheduled messages
  • Integration with platforms such as ERP, CRM, POS, etc.

Why is it necessary?

WhatsApp is the most used instant messaging system in Mexico; clients expect an immediate response from companies

Scope

  • Determine use cases
  • Development and testing
  • Implementation and monitoring

Related Consultants

Fernando Partida

Fernando Partida

Technology

Frequently Asked Questions

An AI Chatbot is included as part of the project, but projects encompass many more use cases and integrations.
Approximately two months of preparation to go live in the third month.
The system is designed to work in a hybrid model. Artificial Intelligence immediately resolves frequent queries and transactional processes (such as payments or orders); however, if the client requests to speak with a person or if the AI detects a complex query that requires human empathy, the chat is automatically transferred to an agent console. Your team will receive the complete conversation history for seamless follow-up without repetition.
Absolutely. Unlike the standard WhatsApp Business application, our enablement through the official API allows you to connect the channel with your core systems (ERP, CRM, or POS). This transforms chat into a powerful transactional tool that can check stock in real-time, update order statuses, register leads directly into your database, and automatically issue digital invoices.